Shipping & Returns
At Relievoo Australia, we're an Australian-owned business and we want your order to reach you quickly, safely and stress-free. Here's exactly what to expect — no surprises.
✓ FREE Standard Shipping Australia-wide
✓ Delivered within 3–5 business days
✓ Tracking on every order
✓ 30-Day Money-Back Guarantee
Shipping
Where we ship
We ship Australia-wide — to every state and territory, including metro and regional addresses.
Shipping options & delivery time
| Option | Cost | Delivery time |
|---|---|---|
| Standard Shipping | FREE | 3–5 business days |
Standard Shipping is included free of charge on every order — there are no minimum spend requirements and no hidden handling fees at checkout.
Order processing & dispatch
Orders are dispatched quickly — usually within 1 business day. Orders placed on weekends or public holidays are dispatched the next business day. Your 3–5 business day delivery window begins once your order leaves our warehouse.
Order tracking
As soon as your order ships, we'll email you a tracking number so you can follow your parcel every step of the way until it arrives at your door.
Delivery support
If your order hasn't arrived within the estimated 3–5 business days, please email us at support@therelievoo.com and our Australian support team will investigate and resolve it promptly.
Returns & Refunds
30-Day Money-Back Guarantee
Your satisfaction is our priority. If you're not completely happy with your purchase, you have 30 days from the date of delivery to request a return or refund. Buy with confidence.
Return eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by your order number or proof of purchase
How to request a return
- Email us at support@therelievoo.com with your order number and the reason for your return.
- Our team will reply within 24–48 hours with simple return instructions and the return address.
- Send the item back to us using the address provided. Please do not return items to the manufacturer.
Refunds
Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are processed to your original payment method within 5–10 business days.
Exchanges
Would you prefer a different item? Just contact us and we'll happily arrange an exchange for you.
Damaged or faulty items
If your order arrives damaged or faulty, contact us straight away with a photo and we'll arrange a free replacement or a full refund — no fuss.
Your rights under Australian Consumer Law
Our returns policy is offered in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL.
Contact us
Have a question about shipping or returns? Our friendly Australian team is here to help — email support@therelievoo.com and we'll get back to you within 24–48 hours.
