FAQ - Relievoo Australia
Frequently Asked Questions
About the Relievoo S32 PRO2 Breast Pump
How does the Relievoo S32 PRO2 work?
The S32 PRO2 is a hands-free wearable breast pump that fits inside your bra. It uses hospital-grade suction with 4 modes and 12 intensity levels to express milk quietly and efficiently â no tubes, no dangling bottles.
How long does a pumping session take?
Most mums complete a session in 15-20 minutes. The pump automatically switches from stimulation to expression mode for optimal milk flow.
Is it really silent?
Yes â the S32 PRO2 operates at under 40 dB, quieter than a whisper. You can pump at work, in meetings, or while your baby sleeps without anyone noticing.
How much milk does it hold?
Each cup holds 240 ml (8 oz) â enough for a full session without needing to empty mid-pump.
Can I use both cups at the same time?
Absolutely. The S32 PRO2 is a double electric pump. Using both cups simultaneously cuts pumping time in half and can help boost supply.
What flange sizes are included?
The pump comes with 24mm flanges. We also sell additional flange inserts in sizes 17mm, 19mm, and 21mm for a custom fit.
How long does the battery last?
A full charge provides approximately 3-4 pumping sessions (around 90 minutes of active use). It charges via USB-C in about 1.5 hours.
Is it easy to clean?
Yes. The pump has only 4 parts to clean â cup, flange, valve, and silicone membrane. All parts are BPA-free and dishwasher safe (top rack).
Orders & Shipping
How long does delivery take?
Australian metro deliveries (Sydney, Melbourne, Brisbane, Perth, Adelaide) take 3-5 business days. Regional and rural areas take 5-8 business days. See our Shipping Policy for details.
Do you offer free shipping?
Yes! All Australian orders ship for free â no minimum spend required.
Can I track my order?
Yes. You will receive a tracking number by email once your order is dispatched. You can track via Australia Post or our courier partner.
Returns & Warranty
What is your return policy?
We offer a 30-day money-back guarantee. If you're not happy, no dramas â just get in touch. See our Return & Refund Policy for details.
What does the lifetime warranty cover?
Our lifetime warranty covers all manufacturing defects. Contact us at support@therelievoo.com with your order number for warranty claims. This is in addition to your rights under Australian Consumer Law.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Shop Pay, and Afterpay. All prices are in AUD.
Can I pay in instalments?
Yes! With Afterpay, you can split your payment into 4 interest-free instalments.
